Returns & Exchanges

At MOONBOY MUSIC, we want you to be completely satisfied with your audio gear. If your equipment doesn't hit the right note, you can return or exchange eligible products within 30 days of delivery.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Package Your Gear

Ensure all electronics are placed in their original packaging with all included cables, manuals, and accessories to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided by our system and drop your package off at any authorized courier location.

4

Quality Inspection & Refund

Once our technicians verify the condition of the hardware, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing